Best LiveChat Alternatives: It may indicate that you have outgrown LiveChat and require a more sophisticated solution if you seek the finest LiveChat substitute. Or it’s too much for your requirements? It would help if you compared LiveChat options for business on a few different levels.
First, consider the size of your business and your budget. The second is your requirements and objectives, or what you hope to accomplish with the software. Once you’ve done that, you’ll be able to reduce your options to two or three. To choose an ideal software substitute, examine the software’s characteristics and their benefits and drawbacks.
Here is a ranking of the top LiveChat alternatives:
- Tidio
- LiveAgent
- Crisp
- Pure Chat
- Olark
- Acquire
- Intercom
- HelpCrunch
- Drift
- Zendesk
Top 10 Best LiveChat Alternatives
The Top 10 Best LiveChat Alternatives are listed below. Let’s take a look at the list that follows.
1. Tidio
Due to its free option, Tidio is an excellent replacement for LiveChat. To convert to paid plans, you can do it whenever you want. They are appropriate for any e-commerce company that processes many orders and clients. Tidio is fantastic for a variety of clients. It enables you to do proactive customer service research and evaluate client behavior. It reduces your workload with features such as offline welcome greetings and preset responses.
WEBSITE URL: https://www.tidio.com/
2. LiveAgent
One of the most excellent LiveChat alternatives is LiveAgent, particularly for mid-sized e-commerce companies with a significant social media following. Its sophisticated multi-channel help desk software enables more convenient access to customer support.
WEBSITE URL: https://www.liveagent.com/
3. Crisp
Unlike LiveChat, which only offers live chat software, Crisp offers a whole customer care platform. Therefore, Crisp might be the finest LiveChat substitute if you’re looking for an all-in-one customer service, sales, and marketing tool to develop customer interactions. To make the encounters more human, it even provides video chat.
WEBSITE URL: https://crisp.chat/en/
4. Pure Chat
A Live Chat substitute called Pure Chat helps mid-sized teams provide excellent customer service and boost revenue by supporting the customer journey. In addition to the live chat feature, Pure Chat provides contact history and information about website visitors to assist you in developing a solid customer experience strategy.
WEBSITE URL: https://purechat.com/
5. Olark
Olark is an easy-to-use LiveChat substitute for customer support and data management. Small teams can increase sales and close agreements because of the actionable insights from pre-chat forms and surveys.
WEBSITE URL: https://www.olark.com/
6. Acquire
If you want to communicate with customers via live chat, chatbots, video, voice, email, or SMS—all from one digital platform—Acquire can be a terrific option for LiveChat. You can give the pickiest customers in the world outstanding customer service with tools like co-browsing.
WEBSITE URL: https://acquire.io/
7. Intercom
A client messaging system called Intercom is appropriate for big businesses with numerous consumer-facing divisions. It provides tools like team inboxes and personalized bots to simplify team collaboration. However, if you’re seeking a less expensive LiveChat substitute, you’ll be dissatisfied because every advanced Intercom function has a cost.
WEBSITE URL: https://www.intercom.com/live-chat
8. HelpCrunch
A platform for client contact called HelpCrunch combines sales, email marketing automation, and live chat for online stores. Without jumping between other applications, this LiveChat substitute enables you to keep all contact in one location and deliver a consistent client experience.
WEBSITE URL: https://helpcrunch.com/live-chat.html
9. Drift
Live chat software is one element of Drift, a conversational marketing and sales platform. For large corporations, businesses with complicated product lines, and businesses with particular requirements, it’s an excellent LiveChat substitute solution. A customer success manager is assigned to each Drift user to handle their account.
WEBSITE URL: https://www.drift.com/platform/live-chat/
10. Zendesk
Another LiveChat substitute appropriate for businesses with the proper budget is Zendesk. The software’s seamless interaction with the other Zendesk products is one of its main benefits. The business values its clients, and its software enables your support staff to concentrate on client requirements.
WEBSITE URL: https://www.zendesk.com/
Key conclusions:
Once more, here is our ranking of the best 10 LiveChat alternatives:
- Tidio
- LiveAgent
- Crisp
- Pure Chat
- Olark
- Acquire
- Intercom
- HelpCrunch
- Drift
- Zendesk
If you need help deciding which one to pick, we suggest contacting the SaaS customer support teams to go over the specifics or reading user reviews to find out more.
